Shipping policy

Do you offer free shipping?

Yes. We offer free standard shipping on all orders delivered within the United States and Canada.

Do you ship internationally?

Yes. Cyneen ships to selected international destinations. Shipping fees will apply to orders outside the United States and Canada and will be calculated at checkout based on your location.

How long does delivery take?

Estimated delivery times may vary depending on your destination, product availability and local courier conditions. Once your order has been processed, you will receive a confirmation email with tracking information.

How can I track my order?

Once your order has shipped, we will send you a tracking number by email. You can use this number to follow your order’s delivery progress.

Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes or handling fees depending on your country’s regulations. These charges are determined by local authorities and are the responsibility of the customer.

What should I do if my order is delayed?

Occasional delays may occur due to customs processing, courier disruptions, peak seasons or other circumstances beyond our control. Please check your tracking information first and contact our support team if your order has not arrived within the estimated delivery period.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to update your address. We will do our best to make the change, but we cannot guarantee address updates once an order has been processed or shipped.